We will review your matter regularly and advise you of any circumstances and risks of which we are aware or consider being reasonably foreseeable that could affect the outcome of your matter.
Our solicitors will provide a dedicated and the best possible service to all our clients. We will treat all clients fairly, and not discriminate against anyone because of his or her race, sexual orientation (sexuality) or disability.
We find out from the start what you are hoping to achieve, and aim to make sure that your expectations are realistic. We will advise you of any changes in the law.
We will respond to your letters and phone calls promptly and we will let you know about any developments and update you on progress as work proceeds. We will inform you who will be handling your case.
We will explain things clearly and in basic terms in which you can understand. We always put your interests first when representing you.
Details on storage of documents and related costs
- After completing the work, we will be entitled to keep all your papers and documents while there is still money owed to us for fees and expenses.
- We will keep our file of your papers for up to six years, except those papers that you ask to be returned to you.
- We keep files on the understanding that we can destroy those six years after the date of the final bill. We will not destroy documents you ask us to deposit in safe custody.
- We keep the affairs of our clients confidential and refuse to act for anyone else if doing so could compromise that confidentiality.
- We are professionally and legally obliged to keep the client affairs confidential. However, solicitors may be required by statute to make a disclosure to the Serious Organised Crime Agency where they know or suspect that a transaction may involve money laundering or terrorist financing.
- We use the information you provide primarily for the provision of legal services to you and for related purposes, including: updating and enhancing your records, analysis to help us manage our practice, statutory returns legal and regulatory compliance
- Our use of that information is subject to your instructions, the Data Protection Act 1998 and our duty of confidentiality. Please note that our work for you may require us to give information to third parties such as expert witnesses and other professional advisers. You have a right of access under data protection legislation to the personal data that we hold about you.
- We may from time to time send you information that we think might be of interest to you. If you do not wish to receive that information please notify our office in writing.
- We will explain what the costs are likely to be and we will give you a clear bill which shows the work done and the amount charged;
- We do not carry out publicly funded work and therefore are not in a position to apply for public funding on your behalf.
Involvement of third parties
- We confirm that we do not have a relationship with any third party, funder, fee sharer or introducer that would affect the steps that we would take on your behalf in relation to the above matter.
- In the event that you have any reasonable cause, which we hope will not be the case, to complain about the service offered by the firm, if you are dissatisfied with the services provided by this firm, you should, in the first instance, confirm such dissatisfaction in writing or on the telephone to the person dealing with the matter. Your matter will be dealt with by Mr. P. P. Masilamany who is the principal of this firm. Should you remain dissatisfied you may contact the Legal Complaints Service at PO Box 6806, Wolverhampton, WV1 9WJ. We will provide you with details of our complaint procedure upon request.
- We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman. If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).
We take our responsibility for client care very seriously and welcome your feedback.